1. Acceptance of these terms
These Terms of Service (the Terms) are a binding agreement between you and Elevera Studio (obrt za računalno programiranje, owner Petar Markota), a Croatian sole-trader craft business, for the use of the Office by Elevera service (Office, the Service).
By creating an account, subscribing, or otherwise using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference. If you are entering into these Terms on behalf of a company or other organisation, you confirm that you are authorised to bind that organisation, and you in these Terms means that organisation.
If you do not agree to these Terms, do not use the Service.
2. What Office is
Office is a cloud-based back-office platform for European teams. It helps you manage employee records, payroll preparation, compliance documents, absence and leave, onboarding, performance, and recruiting. Office prepares and organises payroll data; it is not a tax advisor, payroll bureau, or legal advisor, and it does not file taxes or social contributions on your behalf.
We may improve, change, or add features over time. We may also discontinue features, but where a change materially reduces core functionality of a paid plan we will give you reasonable notice.
3. Your account
To use Office you must be at least 18 years old and able to enter into a binding contract. The Service is intended for business and professional use, not for consumers acting outside a trade or profession.
Each subscription covers one organisation. You may invite colleagues as members of your organisation and assign them roles, but a single account must not be shared across separate, unrelated companies.
You agree to provide accurate, current, and complete information when you register and to keep it up to date. You are responsible for keeping your sign-in credentials confidential and for all activity that happens under your account. Tell us promptly at hello@eleverastudio.com if you suspect any unauthorised use of your account.
4. Subscriptions, billing, and trials
Office is billed on a per-employee, per-month basis, subject to a minimum of EUR 99 per month per organisation. Your monthly charge is the greater of that minimum and your per-employee total. Current prices are shown on our pricing page.
Billing and payments are processed by Stripe. By subscribing you authorise us, through Stripe, to charge your chosen payment method on a recurring basis until you cancel. If a payment fails, we may retry it and may suspend the Service until the balance is settled.
We may offer a free trial. Unless you cancel before the trial ends, your subscription begins and the first charge is taken when the trial expires. Trials are for evaluation and may be changed or withdrawn for future sign-ups.
When you add seats or upgrade, the change takes effect immediately and we charge a prorated amount for the rest of the current billing period. When you remove seats or downgrade, the change takes effect at the start of your next billing cycle; we do not refund mid-cycle reductions.
Prices are exclusive of any applicable taxes. Elevera Studio is not registered for VAT and therefore does not charge VAT and does not issue a VAT ID. Where any tax, duty, or levy is nonetheless due on your purchase, you are responsible for it.
You can cancel at any time from your billing settings. Cancellation stops future renewals and takes effect at the end of the current paid period; fees already paid are non-refundable except where required by law.
5. Acceptable use
You agree to use Office only for lawful purposes and in line with these Terms. In particular, you must not:
- use the Service in any way that breaks applicable law or infringes the rights of others, including data protection and employment law;
- upload or process content that is unlawful, or for which you have no lawful basis;
- copy, modify, reverse engineer, decompile, or attempt to derive the source code of the Service, except to the limited extent the law expressly permits;
- resell, sublicense, or make the Service available to third parties as a service of your own;
- probe, scan, or test the vulnerability of the Service, circumvent its access controls, or interfere with its normal operation;
- use bots, scrapers, or automated means to access the Service in a way that places an unreasonable load on it, or use it to build a competing product.
We may suspend or limit access if your use threatens the security, integrity, or availability of the Service or other customers.
6. Your data
You own the data you enter into Office, including your employees' records, documents, and payroll inputs (your Customer Data). As between you and us, you are the controller of that data and we are a processor acting on your instructions. For account data (your admin names, emails, and billing details) Office acts as a controller. How we handle personal data is described in our Privacy Policy.
You are responsible for having a lawful basis for processing your employees' personal data in Office and for providing them with any notices the law requires. You confirm you have the authority and any consents needed to enter that data and to instruct us to process it.
We process Customer Data only to provide and support the Service, as set out in these Terms and the Privacy Policy, and we do not sell it or use it to build advertising profiles.
7. Integrations and third parties
Office offers an optional integration with Fleet by Elevera and relies on third-party providers such as Stripe to operate. If you choose to connect an integration or use a third-party service, that connection is governed by the relevant provider's own terms and privacy policy, in addition to these Terms.
We are not responsible for third-party services we do not control, and enabling an integration is your choice. If a third-party service changes or stops working, the related Office feature may be affected.
8. Intellectual property
The Service, including its software, design, text, graphics, and the Office and Elevera names and logos, is owned by Elevera Studio and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service for your organisation's internal business purposes for as long as your subscription is active.
We keep no ownership of your Customer Data; that stays yours. If you send us feedback or suggestions, you allow us to use them to improve the Service without obligation to you.
9. Availability and support
We work hard to keep Office available and use commercially reasonable efforts to keep it running, but the Service is provided as is and as available. Except where a separate written service-level agreement applies, we do not guarantee any specific uptime, and lower tiers do not include an uptime commitment.
Maintenance, updates, or events outside our reasonable control may cause occasional interruptions. We give reasonable notice of planned maintenance where we can.
10. Limitation of liability
To the fullest extent permitted by law, Office is provided without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement.
To the extent permitted by law, neither party is liable for indirect, incidental, special, or consequential losses, or for lost profits, revenue, or data. To the extent permitted by law, our total liability for any claim arising out of or related to the Service is limited to the fees you paid for the Service in the twelve months before the event giving rise to the claim.
Nothing in these Terms limits liability that cannot be limited by law, including for intent, gross negligence, or injury to life, body, or health.
11. Termination
You may stop using the Service and cancel your subscription at any time from your billing settings. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if your continued use poses a security or legal risk; where practical we will give you notice and a chance to fix the problem.
On termination, your right to use the Service ends. For a reasonable export window after cancellation we will keep your Customer Data available for you to export, after which it is deleted or anonymised in line with our Privacy Policy and applicable retention rules. Please export anything you need before that window closes.
12. Governing law
These Terms and any dispute arising from them are governed by the laws of Croatia, without regard to conflict-of-law rules, and the courts of Croatia have jurisdiction. If you are a consumer, this choice does not deprive you of the protection of mandatory consumer rules of your country of residence.
The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr/. We are not obliged and generally not willing to take part in dispute resolution before a consumer arbitration board.
13. Changes to these terms
We may update these Terms from time to time, for example to reflect new features or changes in the law. When we make a material change, we will update the date at the top of this page and, where appropriate, notify you by email or in the app before the change takes effect.
If you keep using the Service after an update takes effect, you accept the revised Terms. If you do not agree, you should stop using the Service and may cancel your subscription.
14. Contact
Questions about these Terms can be sent to us at any time.
Elevera Studio (obrt za računalno programiranje, owner Petar Markota)
Ulica Stjepana Draganića 9, 10000 Zagreb, Croatia
OIB: 42932294974
Email: hello@eleverastudio.com
Phone: +385 99 833 4349